SocialSales
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Channels

Building a custom channel via API

Send any inbound messaging surface through SocialSales using the API.

Custom channels are available on Pro and Agency. They let you wire SMS, in-app chat, marketplace inboxes or anything else into the same agent.

POST inbound events to /v1/messages with a channel identifier and contact reference.

Subscribe to the response webhook and forward the AI's reply through your channel's outbound API.